**Return and Refund Policy**

Thank you for shopping at [Your E-commerce Store Name]. We strive to ensure your shopping experience is enjoyable and hassle-free. In the event that you are not completely satisfied with your purchase, we have outlined our Return and Refund Policy below.

**1. Returns**

**1.1 Eligibility for Returns**
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or missing parts for reasons not due to our error will not be eligible for a return.

**1.2 Initiation of Return**
You must initiate a return request within  days of receiving your order. To initiate a return, please contact our customer support team at samyangpk@gmail.com or +923197269264. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return.

**1.3 Return Shipping**
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is successfully delivered. The cost of return shipping will be deducted from your refund.

**1.4 Inspection and Approval**
Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria stated in section 1.1. If the item is approved for return, we will proceed with the refund process.

**2. Refunds**

**2.1 Refund Process**
Upon approval of your return, we will initiate the refund to your original payment method. Please allow [X] business days for the refund to be processed and reflected in your account. The timing of the refund posting may vary depending on your payment provider.

**2.2 Partial Refunds**
In certain cases, partial refunds may be issued for items that are returned in a condition that is not fully resaleable, or if they are returned outside the specified return period.

**3. Exchanges**

We do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in section 1 and place a new order for the desired item.

**5. Damaged or Defective Items**

If you receive a damaged or defective item, please contact our customer support team within 24 hrs. of receiving your order. We will work with you to provide a replacement or arrange a refund.

**6. Changes to This Policy**

Samyang Pakistan reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team

Samyang Pakistan
https://samyangfoods.com.pk

samyangpk@gmail.com

+92 319 7269264